DL
DAVID L

1 reviews | Active since Apr 2012

25 Sept 2024, 10:51

CREDIT CARD HOLDERS BE WARNED !!!!!

Human Beings make mistakes however Discovery Bank do not make any allowance for that eventuality .

Press the wrong button on a card transaction machine in error and even though you pay your full balance every singly month for years and they can clearly see its a mistake , they do not accept any liability for errors made in the process of making transactions and can't wait to charge you interest every month!!!

Very easy to make a mistake as there are so many new card machines on the market each with there own different procedure . Banks should surely take that into account .

Not only that, they make it very difficult to pay off the budget amount immediately so as to stop the interest.

This arrogant attitude makes me very weary of transferring my car insurance and bank account to them. Discovery think they can do whatever they want to you, fortunately there are other banks in South Africa who only too eager to get your business .

BE WARNED !!!!!

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Replies (2)
DL
DAVID L's update01 Oct 2024, 15:48
Reviewer Update
Why is there a need to hide your response and not let the public see it ? Took you a week to resound and now an investigation.Why on earth does a straightforward matter like this need an investigation , thats nonsense. My records can be accessed within a few minutes and the R9.00 odd interest reversed and an apology issued. I won't hold my breath for your Company to do the right thing
DL
DAVID L's update03 Oct 2024, 14:58
Reviewer Update
Once again there it is clearly for all to see. , Discovery not interested in clients that have been on the books for a life time !! Time to look for alternatives