Credit card FICA documents - socking

<p>On the 15th of August Dicovery contacted me to send a courier to collect my FICA document. On the 18th at 12pm the corker collected. Two weeks later I tried to use my credit card however it was suspended. I phoned the call centre who acknowledged that that they received it, but we're still updating their systems. 2 weeks later I called again, still not updated, but was told it would be escalated bad resolved. Last week Thursday I called again as it was still not resolved. I asked to speak to a manager. The manager informed the consultant that she cannot speak to me ?.. I'm a manager too, and if there is an irrate client, it is my responsibility to deal with the issue. I sent an email to Discovery the same day, and still await a response from them. It is almost 5 weeks and my issue remains unresolved. I have never dealt with such pathetic service before!!!!. Can someone please sort this out as a matter or urgency. </p>