Credit card courier services

The delivery of my secondary credit card by CCD couriers was a shambles. I have found their level of service to be extremely poor. They do not even follow their own processes as they said they would. It was not after having to finally post a review on this platform that the matter was finally resolved in less than 24 hours.

How is it that Discovery issues credit cards for delivery and does not follow-up as to why the credit card has not been delivered, surely this is a security issue. The card was eventually delivered 3 months after the initial call.

As a customer, I do not wish to be subjected to such poor customer service in the future and I trust that this matter along with the poor level of performance will be taken up with CCD couriers.