Credit Card Closure

I mailed Discovery Card on 18 November 2019 to request closure of my Discovery card. After no response, I mailed again on 10 December 2019, and finally got a response from Discovery on 18 January 2020.

It therefore took them them 2 months to respond with forms I now had to complete. I have submitted the forms to them, and still no response (today is the 14th of February 2020).

I have not used my Credit Card during this entire time, but left R100 in the account for fees should it take a few weeks to resolve. I refuse to put further funds in the account, and due to the fact that it has taken up to 3 months now, the account is in arrears. Guess what, I'm getting "arrears" messages from them, but yet no response on the closure of my account.

It is strange that with today's technological advances they can open a credit card for you digitally in no time whatsoever, but try closing the account, and they still struggle to do so after nearly 3 months. It's extremely frustrating!