Credit card charging Interest for 10 cent short payment!

Sorry, that is not how I see it.
In the last 2 month's statement, I paid more than the Card division asked for it and I have an absolutely perfect record with the Card division. Always pay the full amount and in time. The gesture of Goodwill was for the same instant as the short payment of 10 cents, but the bank is adding Interest again and again. Even one consultant told me, that after the Gesture of Goodwill was paid in not supposed to happen again. Not acceptable

You don't see the whole picture, and I’m not confused.
I have an excellent record, and my Nedbank Bank scoring is 726 points out of 730.
I take my financial matters very seriously, and I'm not taking this treatment from Discovery Bank.
For a long time, I always pay in full and on time, and for 10 cents mistake that I honestly slipped up, I'm complaining and will take this further to the Ombudsman if I must.
Since the mistake happened, for the next two months I paid more than the closing balance was on the statement. The first interest that was charged, I received back as a gesture of goodwill. I wouldn’t get that if I was the bad customer. The system sucks, as the management agreed it was an honest slip-up, but the system charges Interest for the following two months. This is an absolute rip-off.

Hi Palehelo,
As per our conversation on the 28. June 2022 you promised me to sort it out.
I just received the new statement and another Interest charge of R 87.90 is added on, even that I have paid in TIME and FULL amounts or MORE over the last 3 months.
This is really getting out of hand.
I'm expecting Discovery Bank is paying me back this Interest.
April: R 267.84 + R 1.02
May: R 84.99
June: R 87.90
A total: R 441.75

Hi Palehelo,

I will and cannot accept your answer. The R 267.84 are not a valid Interest charge, as it was charged because of the 10-cent short payment on the payment of Statement 33, in March 2022.

Why would Discovery Bank pay back the first Interest amount of R 563.52 to me as a Gesture of Goodwill, but then carry on charging me the following month more interest on the same problem?

I paid the following months in full and in time and I still get charged Interest on the 10 cents issue.

Please could you give me a reference number as I’m handing this matter over to the Ombudsman!

Especially, since the system keeps on charging me Interest for absolutely no wrongdoing on my side.

Hi Palehelo,
I can't see the case number. Please let me know.
Thanks

Hi Palehelo,
I have filed a complaint against Discovery Bank with the Ombudsman.
However, the only approval you got so far was for R84.99 and not even that money was refunded. Plus I did not hear anything from you about the last Interest they charged me on my statement no. 36 of R 87.90
This is absolutely ridiculous.

Hi Palehelo,
What means "memo Interest"???
This is ridiculous, how the bank is treating a long-standing client with a good record.
Discovery Bank is the worst bank and will definitely not be recommended to anybody.
I will see what the Ombudsman responds back to me. I submitted a spreadsheet to him, with all the information and payment.

Hi Palehelo,
This is absolutely "BS", and you don't know what you are talking. Where did I not pay the interest to charge me on interest not paid?
After the incident with the short payment in March, with the 10 cents, I paid every month thereafter in full and in time and two months even more than the statement asked.
I never deducted anything, and I paid what was asked of me.
This is a disgrace, and I want to meet with a Banker who understands more than the team handling this. I did a spreadsheet to show every opening balance, closing balance, and what I paid.
I would even like to take away the one star I gave you. You do not deserve any; if they starred below 0, I would do that. Discovery Bank is the worst Bank you can find.
I want to speak to a supervisor and sit with that person face to face and show me what I did wrong after the 10 Cents mistake.

PS: your response on the 22. June 2022 - The only best way we can sort this out is through "two" more consistent full and on time payments and considering setting up a debit order to avoid the same issue in the future. Even this statement is a total lie from your side.