Credit Card Cancellation

<p>I've been trying to cancel my Discovery Credit Card now for 4 months. I've send through the cancellation forms, I've phoned numerous times - every time I get promised that "they will phone me back today still" and that the refund of my money "has been escalated" . </p> <p> </p> <p>The first time I phoned, they couln't find my cancellation form and nothing could be done without the form. After heavily insinuating that maybe I didn't send it and me ensuring them that I'm looking at the sent mail right in front of me, they put me on hold for 15 minutes after which they managed to "find the form on the system" and escalated the case. But nothing happend. After receiving another statement (and another deduction to my account) I phoned again with the same story. </p> <p> </p> <p>Today, I received another statement with yet another fee deduction. After speaking to the call centre (who also put me on hold for a good 10 minutes), I was promised (yet again) that the case has been escalated and that they will phone me back with the details regarding the refund of my money before COB today. Obviously, no phone call and no feedback as to why they are so extremely useless.</p> <p> </p> <p>I've now cancelled my insurance and Discovery will NEVER see my again!!!</p> <p> </p>