Credit Card *****

I had two *****ulent transactions taking place on my account where I am the secondary card holder. Second case being with a new card, same account. One on the 1st June and the other on the 16th June. I am absolutely disappointed and shocked at the lack of support and feedback I have received from Discovery bank. There have been promises of feedback and more logical explanations with timelines from the ***** which have not been met at all. All I am told that I must have linked my card to a *****sters mobile device in order for them to make these payments on Samsung wallet / Apple pay. The ***** department in my perception has failed to show me how this process was even approved as in my in app authorisations history especially when as I understand that a time limit exists for the process of linking a card to a mobile device be it my own or someone elses the history says 'EXPIRED'. For a successful linking in my understanding and experience the in app authorisations will say ‘APPROVED’. The ***** department mentions that there was a 'linking' 5 days before the *****ulent purchase in one case even though I DO NOT UNDERSTAND as the in app history says EXPIRED so how can the lining of the card to the *****sters device have been successful. The one and only call I got from ***** just insists that I must have linked my card somehow and to just ‘be careful’. The consultant was not aware of how and why the second incident took place. It gave me the impression that my case was not taken seriously and that Discovery bank was not on top form or organised with what was going on and when my two incidents happened.

There have been TWO cases. I don’t even know if there are references for both cases. I have not had feedback on both cases. I have wasted much time phoning and emailing. There has been no talk of refunds or some kind of compensation or as I say even a logical explanation! Both my husband and myself have unfortunately lost trust in Discovery bank over this and are now looking into other options for credit card banking. I will certainly be hesitant to recommend this service to any of our colleagues too.