Credit Card application finalization pending for 7 weeks

I app**** for the credit card on 16 Jun 2025 15:23:27 wherein I was sent confirmation of the Quote and Credit agreement via email. I was unable to log into the app on the day despite deleting it and redownloading the app (error message: Unable to log in. Youre not a bank client choose join the bank - this is despite that I have a discovery profile liked to previously used products). On 17 June 2025 I followed up with a call, was given the case number [***6] and requested to submit proof of identify (which was done on 18 June 2025). On 20 June 2025 I followed up with a call [allocated with call reference number ***6] with a promise to follow up with the ***** department. On 25 June 2025 I followed up [reference number for the call ***6] with another commitment to follow up. Other calls followed up (30 June 2025 reference number for the call at 14:55 is ***0; 04 Jul at 10:13 is ***9) without assistance. I still cannot log into the app after numerous attempts of deleting it and redownloading. I need this closed out. Its been almost a month. Its incredibly disappointing for such a reputable bank and company