Credit Card application cancelled for NO REASON - Pathetic Service Received

I app**** for a Credit Card through the Discovery Banking App a couple of days ago, submitted all the relevant documentation and received an email as well as a SMS that the application was approved and that I had to accept it on the application. When logging into the application on my cell nothing was available to be accepted. Called Discovery Bank and spoke to a consultant in the Credit Department that advised me that there was a technical glitch that they can see needs addressing and that it would be resolved within 24 hours. Upon checking today it is still not resolved. Called them now only to find out that even after promising to resolve the issue they actually went ahead and closed the application and that there was nothing pending on my profile. REALLY????? How can they promise one thing and then do something completely differently. I am disgusted and livered with this. As far as I am concerned I would love to know what they Banking Ombudsman would say about this when they listen to the phone recording and find that the consultant **** to me. They even gave me the limit that I was approved for etc. If I did not want the card then why would I apply, why would I bother to call twice to find out what is going on etc. They are truly questionable and I think this speaks volumes for the reasons why so many people have expressed their frustration on this platform with this institution. Wish I had checked on this before I even bothered to apply.

Oh and by the way, if you request to speak to a manager they simply inform you that the managers do not take calls and that you have to basically stand with your hat in your hand awaiting their urge to communicate to be big enough to grace you with their presence on a telephone call. REALLY?????