Credit card activation known issue not resolved
<p>Today I received my renewed Discovery Credit Card. The instructions are clear that the card needs to be activated on their website. I have a Mac and use Safari. I access their website, only to encounter a problem when trying to activate the card. After three attempts, I contacted the call centre, only to be advised that the activation does not happen on a Mac or Safari as its browser. So if Discovery is aware of this problem, why have they not sorted this out as yet? Pathetic approach to customer centricity.</p>
Dear George1971
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation this afternoon.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***
Dear George1971
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation this afternoon.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***
Issue has been resolved, Discovery will in future by the latest mid 2018 make a change to accommodate Safari and Mac users. However, customers will be alerted to the fact in future correpondence when in need of activating their cards.
Issue has been resolved, Discovery will in future by the latest mid 2018 make a change to accommodate Safari and Mac users. However, customers will be alerted to the fact in future correpondence when in need of activating their cards.