Credit card activated without consent

This doesnt even deserve a 1 star rating.

App**** for a credit card, amount provided my wife was not satisfied with and advised the consultant that she is not interested.

A card was never received nor was any card activated, which still shows as 'not activated' under the profile online, let alone was there any usage.

For months we have been trying to get this canceled, in October another consultant advised the issue will be resolved within 48 hours and still nothing has been done.

Now that we applying for finance, this issue came up as it reflects under my wife's name as not paid but this was something that was never accepted nor even used. And optop of this, my wife is expected to pay fees to close an account that wasnt accepted from the get go and for a card that was never received.

We urgently need this account closed, not 5 days from now, management needs to approve the credit to close this account without any issues and a letter needs to be provided stating the account is closed accordingly.

We will be logging a complaint with the ombudsman.

We would like feedback on this matter by no later than 10am on the 13 Nov 2025.