JS
Jaco S
1 reviews | Active since Jan 2013
23 Apr 2021, 09:58
Credit Card
I have been struggling with Discovery bank for 2 months just to renew my expired credit card. I have phoned numerous times and everytime they have a different excuse. This is not rocket science. It is by far the worst service from any bank.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
23 Apr 2021, 14:06Hi Jaco
Thank you for bringing this to my attention.
I have investigated your issue and can confirm the following;
To recieve a new card you have to download the Discovery Bank App, and complete your application.
Your previous application has expired and we do need you to reapply.
If you are requested to uplaod any identity documents, please ensure that you upload your driveres license or South African Passport to have your application completed.
Please remember that you can follow up any time on your application, by contacting us on the toll-free number 0800. 07 9697.
Regards
Girshwin
Thank you for bringing this to my attention.
I have investigated your issue and can confirm the following;
To recieve a new card you have to download the Discovery Bank App, and complete your application.
Your previous application has expired and we do need you to reapply.
If you are requested to uplaod any identity documents, please ensure that you upload your driveres license or South African Passport to have your application completed.
Please remember that you can follow up any time on your application, by contacting us on the toll-free number 0800. 07 9697.
Regards
Girshwin
Discovery Bank's reply23 Apr 2021, 14:06
Official
Hi Jaco
Thank you for bringing this to my attention.
I have investigated your issue and can confirm the following;
To recieve a new card you have to download the Discovery Bank App, and complete your application.
Your previous application has expired and we do need you to reapply.
If you are requested to uplaod any identity documents, please ensure that you upload your driveres license or South African Passport to have your application completed.
Please remember that you can follow up any time on your application, by contacting us on the toll-free number 0800. 07 9697.
Regards
Girshwin
Thank you for bringing this to my attention.
I have investigated your issue and can confirm the following;
To recieve a new card you have to download the Discovery Bank App, and complete your application.
Your previous application has expired and we do need you to reapply.
If you are requested to uplaod any identity documents, please ensure that you upload your driveres license or South African Passport to have your application completed.
Please remember that you can follow up any time on your application, by contacting us on the toll-free number 0800. 07 9697.
Regards
Girshwin
JS
Jaco S's updateReviewer Update
29 Apr 2021, 14:42Good day Girshwin, no the problem is i have even emailed and phoned the bank numerous times, the app just shows "your application in progress" The email I also send the documents were *** and ***, I can certainly not do more?
JS
Jaco S's update29 Apr 2021, 14:42
Reviewer Update
Good day Girshwin, no the problem is i have even emailed and phoned the bank numerous times, the app just shows "your application in progress" The email I also send the documents were *** and ***, I can certainly not do more?