JC
Johan C

1 reviews | Active since Jan 2013

10 May 2022, 09:56

Crazy turn around time for simple request!

This morning after call to check on the status of credit card application. I was told that they will only provide answer in 24-48 hours. I started the application last week Thursday.

So I decided to go to another bank and I would need to take 3 months bank statement. So I called the help line as I can only get stamp bank statement upto 13 April and would need full 3months todate.

They can only assist with statement in 24-48hours!

Craxy! The two things that other bank are able to provide much quicker turn around and Discovery Bank fall on their faces.

GET YOUR SYSTEM SORTED OUT!!

I am strongly considering closing my account. And that one day after getting my account upgrade to "Discovery Black" with higher bank fees!

0
Replies (1)
Discovery Bank
Discovery Bank's reply11 May 2022, 09:35
Official
Hi Johan 

So sorry for the delayed response. 

I will have your statement recon sent to you as soon as possible. 

Please keep an eye on your inbox. 

regards 
Girshwin