Covid relief payment

On the 07 of May I called discovery credit card to findout about covid relief payment since im badly affected by it terms of my salary.I spoke to an agent that promise me I will be called back after two days beacuse credit control deals with such things and as an outsider you cant call them directly, I dint recieved a call. After a week a called again the second agent promise I will recieve a call within a week of which I dint recieve the call as normally.Then on the 14 I called again I spoke to one of the managers at their call center who promised to escalator the matter further and promised that i will get the call before the debit order goes off from their side.

22 May i got a missed call from discovery i dont know wether they where calling or buzzing beacuse they dint call again.2minutes later I xalled letting them know that i recieved a call from. They said the same thing that they will escalator the matter. Lastly but not least on Monday the 25 I called again and i spoke to one the agent at dicovery Nicollen she said the same thing of escalating the matter to relavent derpartment. Even today I have not recieve any call from them and yet the debit order went off. I dont know wat to do anymore with this issue and ive alreedy wasted more that R200 worth on airtym tryng to resolve this issue with the money I dont have.