COVID RELIEF DEDUCTION WITHOUT ANY APPLICATION FOR RELIEF

I HAVE A DEDUCTION ON MY DISCOVERY CREDIT CARD, I HAVE PHONED THEM NOW FOR 2 DAYS, SENT EMAILS, RECEIVED 0! NOTHING NO RESPONSE NO ANSWERS, WHILE ON THE LINE AT CALL CENTRE THEY KEEP ON PUTTING ME THROUGH TO SOMEONE ELSE AND I END UP AT THE SAME CONSULTANT AFTER HOLDING FOR AN ALMOST AN HOUR WITH DIFFERENT PEOPLE! NOW THEY SAY I NEED TO PHONE FNB, IT IS SOMETHING I SIGNED WITH THEM WHICH IS DEDUCTED ON MY DISCOVERY CARD, THEN I PHONE FNB AND THEY SAY THEY HAVE NOTHING TO DO WITH MY DISCOVERY CARD, GOING BACK AND FORTH THE WHOLE TIME WITH NO ANSWERS!!!!! HELP ME