Countless reference numbers but no feedback

I have now received 3 different reference numbers, with no feedback at all. All I want is for you to cancel the miles feature on my credit card because I have not and will not be using that feature. Secondly, I want it to be explained why is it that the money I pain into my credit card is not reflecting in the account? Here's the useless reference numbers I've been given: ***, *** and ***