1 reviews | Active since Dec 2022
Could I have stopped ***** without having a cellphone registered with Discovery Bank?
I was kidnapped my phone and wallet was taken from me, I was unable to stop *****ulent transactions that occurred on my account.
The biggest point of failure being that to access the online website or any of the call centres you need a phone (registered wit Discovery Bank) to authorise access.
In the case of the website I needed to clear it on my phone first if I wanted the website.
In the case of the call centre; I needed someone with a Discovery Bank account to punch in their ID and OTP before we could speak to a representative.
My matter was given to someone who investigated the matter, but I am also unsatisfied with his handling. The person wasn't concerned if it was a police matter. We was quizzing me on transactions (which I was completely unaware of or how they occurred). How would I even know at the time, because I can't even access the website and I didn't have my phone anymore for notifications.
He dismissed my case saying that he didn't see anything here, he did not supply with any points on how he reached that conclusion. Nor did he provide me with an example of how I could have stopped my card in time and prevented the losses.
I am leaving this review in hopes that Discovery Bank can substantiate how it was negligence on my part; how I could have stopped this without access to a phone or someone with access to Discovery Bank, in time.
Otherwise I would ask for compensation for the losses I incurred on the 27th of May, as a result from Discovery Bank's decision to limit clearance to the person's cellphone.
Just as an example, with FNB I can simply login and stop my card... (without asking for clearance on my phone)
I apologise for the experience you had.
Unfortunately the only way to access the bank website is through in app verification and this is a process that we are unable to bypass.
I have escalated your query to our ***** Department for more information from the Investigator.
I will revert back once I have feedback.
Regards
Beatrice.
I apologise for the experience you had.
Unfortunately the only way to access the bank website is through in app verification and this is a process that we are unable to bypass.
I have escalated your query to our ***** Department for more information from the Investigator.
I will revert back once I have feedback.
Regards
Beatrice.
I also want to restate that I am willing to accept negligence on my part, if you can lay out the steps I should have taken when I called the call centre; I felt I ran into a dead end, when I provided my ID but had no OTP to provide for verification to speak to an agent.
I also want to restate that I am willing to accept negligence on my part, if you can lay out the steps I should have taken when I called the call centre; I felt I ran into a dead end, when I provided my ID but had no OTP to provide for verification to speak to an agent.
It is a pleasure.
If you are unable to do OTP verification then you can get through to a consultant and they will do manual verification questions with you.
Our consultants are also able to immediately stop your card for you in situations like this.
Regards
Beatrice.
It is a pleasure.
If you are unable to do OTP verification then you can get through to a consultant and they will do manual verification questions with you.
Our consultants are also able to immediately stop your card for you in situations like this.
Regards
Beatrice.
Ok I will go through the telephonic prompts to verify it. I will revert back to you. Thank your for the feedback.
Regards,
Jacques
Ok I will go through the telephonic prompts to verify it. I will revert back to you. Thank your for the feedback.
Regards,
Jacques
I am still waiting for our ***** Department to give me further feedback from the Investigator regarding your query.
I will contact you as soon as I have the feedback.
Regards
Beatrice.
I am still waiting for our ***** Department to give me further feedback from the Investigator regarding your query.
I will contact you as soon as I have the feedback.
Regards
Beatrice.