Contact Details Not Updated

I would like to formally lodge a complaint regarding the
unsatisfactory service I have received while attempting to update my
Discovery contact details.

I no longer have access to the email address and cellphone number
currently linked to my profile. Since last year, I have repeatedly
followed all instructions provided by various agents in an effort to
have my details updated. Despite fully complying with each request, I
have not received the necessary assistance or resolution.

Most recently, under reference ***9, I followed the agent’s
instructions while on the call and sent the requested email on 20
April, which generated an error message that I highlighted during the
call. As of today, 28 April, I contacted Discovery again, only to be
advised that there is still no feedback or progress on the matter.

It is unacceptable that I am being placed at risk of default or
service disruption due to an internal failure to complete a process
that I have consistently followed up on and comp**** with. I ensure
that my Discovery products are paid for on time, and it is
unreasonable that I am unable to access my medical information due to
an unresolved administrative issue.

This ongoing delay has prevented me from accessing the Retail Medical
App, which is extremely frustrating given that this is a minor update
that should have been resolved long ago.

People get paid not to think cause numerous times i have informed each agent that after 5 years i cannot retrieve my old email but they keep insisting that i should try.