Consultants do not listen being passed from pillar to post

I app**** for a credit card on the 05.02.25 and I needed to download the app and login. All good nothing hard howevr when i tried to login the app told me to contact service desk as my number and my id do not match and it could not verify me.

On the same day I requested a call backvia the whatsapp line. I did not recieve one. On the 07.02.25 when I decided I should call Discovery as I did not recieve a call. I was told to call the service team to assist me they could not transfer me. I called the service team and I did not get through the first time the automated system just went dead.

Then I tried to call again and the consultant could not hear me I kept asking if they could call me back as i could hardly hear them. Then I hear something blank my collegue.. blank and I was back in the automatic queing system.

Another consultant answered and i could hear her this time. I had to retell my issue for the 4th time and i was explaining to her i cant login etc as my id and cell number didnt match at discovery and 3 possible reasons.

This consultant did not listen to me clearly as i did say the system cannot verify me and possible reasons one being i changed my cell number. This consultant told me okay ill help you and i got put through to a message saying we are sending you an otp to the number you are registered with us.

UM THIS IS THE ISSUE, i believe the number you have on system is my old number. How can i get help if all your consultants are trying to verify me with an old number which i cant change anywhere but to call a consultant but when i call a consultant they trying to verify me with my old number .. how do i recitfy this if im not able to change my details online and im not able to get verified to change my details with a consultant.

I jsut need someone to help me complete the application for discovery credit card All i have to do is log on to the app and upload back statements. but I am not able to do that.

Is it that hard to help a past clietn and past broker become a potentially new client.

I am highly disspointed, Should I wait for help which could be the same circle again being passed from pillar to post and no help given. Or do I look for another bank to do business with . ...