CV
Christin V
1 reviews | Active since Aug 2015
08 Jan 2026, 10:02
Concern with Customer Service
My son opened an account two weeks ago and has been contacted numerous times by the bank regarding the delivery of his card. Unfortunately, every scheduled delivery has been a no-show. This ongoing issue is very frustrating and shows a lack of reliability and communication.
I was also considering opening an account with this bank, but this experience has raised serious concerns about their customer service. If they cannot successfully deliver a bank card, it makes me question whether they can be trusted with customers’ money.
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Replies (1)
Discovery Bank's replyOfficial
08 Jan 2026, 10:15Hi Christin,
Thank you for bringing this matter to our attention. I understand how frustrating this experience must have been and sincerely apologize for the inconvenience caused.
To ensure we can assist effectively, kindly request that your son, as the account holder, reach out to us directly. Due to privacy and security regulations, we are unable to resolve account-specific issues through third parties.
Once your son contacts us, we will prioritize resolving the card delivery issue promptly.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our service.
Kind regards,
Marusha
Thank you for bringing this matter to our attention. I understand how frustrating this experience must have been and sincerely apologize for the inconvenience caused.
To ensure we can assist effectively, kindly request that your son, as the account holder, reach out to us directly. Due to privacy and security regulations, we are unable to resolve account-specific issues through third parties.
Once your son contacts us, we will prioritize resolving the card delivery issue promptly.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our service.
Kind regards,
Marusha
Discovery Bank's reply08 Jan 2026, 10:15
Official
Hi Christin,
Thank you for bringing this matter to our attention. I understand how frustrating this experience must have been and sincerely apologize for the inconvenience caused.
To ensure we can assist effectively, kindly request that your son, as the account holder, reach out to us directly. Due to privacy and security regulations, we are unable to resolve account-specific issues through third parties.
Once your son contacts us, we will prioritize resolving the card delivery issue promptly.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our service.
Kind regards,
Marusha
Thank you for bringing this matter to our attention. I understand how frustrating this experience must have been and sincerely apologize for the inconvenience caused.
To ensure we can assist effectively, kindly request that your son, as the account holder, reach out to us directly. Due to privacy and security regulations, we are unable to resolve account-specific issues through third parties.
Once your son contacts us, we will prioritize resolving the card delivery issue promptly.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our service.
Kind regards,
Marusha