Complex Travel Booster Benefit - Staff don't understand and won't assist to get me off zero discount.

<p>I was firstly surprised that this benefit changed - only when I was trying to book for my year end trip I realised that the 15% additional discount I always got was not a given anymore. A launch of new benefit usually means benefit cuts. </p> <p>After registering I noticed that I will be getting 0% additional Card discount due to being an extreme claimer - meaning I needed to claim more than R25,000 a year. This was a red flag to me as we are on a saving plan with only around R6,000 savings. So even if they counted it for this year and last year with a small admission for my daughter it would not be close to that amount.</p> <p>I e-mailed saying that I think they included my HealthWallet claims which is outside of the scheme and should not be included according to their own rules. I received an e-mail response with standard info, not answering my question whether the correct claims was included.</p> <p>I then phoned the call centre where I again explained that the incorrect claims was added to my total. She provided me with a claims statement that showed it clearly - just under R12,000 of these claims were from my HealthWallet - my own funds I pay in a separate vehicle.</p> <p> </p> <p>I then e-mailed the call centre agent back to please investigate it - I only get the response that I should contact Health. How would that solve my problem as it is a card benefit and that they are using the incorrect claims according to their own rules.</p> <p> </p> <p>Passing the buck and not listening to the problem - that is what I have experienced with multiple companies in the Discovery Group this year.</p> <p> </p> <p>So either they don't understand their own rules - or they just don't want to pay out any advertised discount. It is a pity because this is one of the last valued benefits which they have not changed and reduced the value in.</p> <p> </p> <p>Does not make me excited about joining their bank in future.</p>