Complete lack of communication and service

I have to say I am dismayed and disgusted by the level of service and lack of basic communication from Discovery bank.

I had such high hopes, but after sending my proof of address more than 5 times to your Fica team and staff members I keep getting calls regarding my documents being outstanding.

Is it really that hard for 1 person, or 1 department to do their job and look at a document, instead of calling me week after week requesting the same damn document??

It takes me about 20 minutes to open a bank account anywhere else in South Africa, and about 2 days to open one anywhere in the WORLD, but with Discovery Bank it takes over 2 MONTHS??

If you guys wish to compete at all, you need to get your **** together – because this is not acceptable at all!

Either sort out my account or stop calling me asking me for the same ****, having me send it, promising to call me back the same day only for somebody else to call back a week later as if I had not sent anything – ever.

And judging from your overall 1-star review on Hellopeter (out of almost 3000 reviews your average is not even 2 stars), I would say you are seriously lacking: https://www.hellopeter.com/discovery-bank