Complaint Regarding Non-Delivery of Bank Card and Poor Customer Service

I am extremely disappointed with the service I have received from Discovery Bank and your courier partner DSV regarding the delivery of my new bank card.

For the past two weeks, I have been given misleading information about the delivery of my card. I was informed that attempts were made to contact me telephonically, which is simply not true as I did not receive any calls.

When I contacted DSV to follow up, I was assisted by a very rude consultant who insisted that they had tried to reach me and informed me that the card would only be delivered on the 11th of March 2026, stating that this was “non-negotiable.”

Today is the 11th of March and it is now 17:30. I specifically took a day off from work to ensure I would be available to receive the delivery, yet no one has contacted me and the card has still not been delivered.

When I tried calling again to get an update, I was kept on hold for 15 minutes while using my own airtime, and I still did not receive any assistance or explanation.

This level of service is unacceptable. The lack of communication, dishonesty about attempted contact, and the rude attitude from the courier consultant reflects very poorly on both Discovery Bank and DSV.

I would appreciate an urgent explanation regarding:

Why the delivery was not completed as promised.

Why I was incorrectly informed that I had been contacted.

When exactly my bank card will be delivered.

I expect this matter to be resolved urgently.