PS
Patric S

1 reviews | Active since May 2020

08 Jan 2025, 12:43

Complaint Regarding My Blocked Account

The payments in question were R2,500 received on 30th December 2024 and R800 received on 31st December 2024.

Upon inquiry, I was informed that the instruction to block my account originated from Absa Bank. However, when I contacted The person who sent me money he confirmed that his account is transacting normally and has not been blocked. This raises significant concerns about the rationale for blocking my account.

I am extremely frustrated and distressed as my account holds funds that I urgently need. I requested clarification on why Discovery Bank has not only blocked the funds in question but has also restricted access to the rest of the money in my account. Surely, the alleged concern pertains solely to the R3,500 received, and there is no justification for withholding my remaining funds.

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Replies (1)
Discovery Bank
Discovery Bank's reply08 Jan 2025, 20:58
Official
Hi there,

We are looking into this matter for you, and will revert once we have more information.

Kind regards,
Nosisa