Complaint of ***** on my Banking account and no assistance from Bank.

I have been experiencing extreme poor poor service with Discovery Bank. A payment went off on my account on the 29 September and that's where my problem started. I did not authorize this as a recurring or scheduled payment as they would call it,however it went off. I have been calling this bank from the 29 September upto Today 13/10/2023 with no one who can give me a proper answer. I sent through proof in the form of screen shots to show that I did Not select this payment to go off. They simply do not care to do a proper investigation or even get back to me. I've called and spoke to about 7 or 8 Agents now who cannot give me feedback. I am thinking there is also prejudice at play here as I do not have one of their Executive products so I am being treated as nothing with the hope that I will let it go. I am not willing to do that. I wish I could get the contacts for the banking Ombudsman. Discovery must know they are not above the law to alter bank accounts or do whatever they did in mine. It's *****. After I sent screen shots suddenly the payment was posted there as a scheduled payment. I thank Hod for the screen shots I took. The payment was Not there before when I layed the first complaint.