AR
Arushna R
1 reviews | Active since Feb 2015
05 Jun 2025, 09:25
Complaint
My father in law is a discovery bank holder and a pensioner. His card suddenly stopped working and he hasn't have login details. He is old and needs his money to survive.
We have tried calling. Robotic recording. Requested a callback Noone calls.
Help your client
Contact *** ID ***
Helpful (0)
Replies (7)0
Replies (7)
Discovery Bank's replyOfficial
05 Jun 2025, 09:44Hi Arusha,
Thank you for reaching out to us.
If he does not remember his login details, he will need to select 'Forgot username' and 'Forgot password' in order to recover and reset his details.
Alternatively, he will need to reach out to us directly on any of our social media platforms, or he can contact our bankers on the toll-free number ***, and they will be able to assist him.
Regards,
Jabulile
Thank you for reaching out to us.
If he does not remember his login details, he will need to select 'Forgot username' and 'Forgot password' in order to recover and reset his details.
Alternatively, he will need to reach out to us directly on any of our social media platforms, or he can contact our bankers on the toll-free number ***, and they will be able to assist him.
Regards,
Jabulile
Discovery Bank's reply05 Jun 2025, 09:44
Official
Hi Arusha,
Thank you for reaching out to us.
If he does not remember his login details, he will need to select 'Forgot username' and 'Forgot password' in order to recover and reset his details.
Alternatively, he will need to reach out to us directly on any of our social media platforms, or he can contact our bankers on the toll-free number ***, and they will be able to assist him.
Regards,
Jabulile
Thank you for reaching out to us.
If he does not remember his login details, he will need to select 'Forgot username' and 'Forgot password' in order to recover and reset his details.
Alternatively, he will need to reach out to us directly on any of our social media platforms, or he can contact our bankers on the toll-free number ***, and they will be able to assist him.
Regards,
Jabulile
AR
Arushna R's updateReviewer Update
05 Jun 2025, 09:54He tried that. Can someone call him. He is old
AR
Arushna R's update05 Jun 2025, 09:54
Reviewer Update
He tried that. Can someone call him. He is old
AR
Arushna R's updateReviewer Update
05 Jun 2025, 09:55Tollfree number is automated. He isn't smart technology wise
Please
Please
AR
Arushna R's update05 Jun 2025, 09:55
Reviewer Update
Tollfree number is automated. He isn't smart technology wise
Please
Please
AR
Arushna R's updateReviewer Update
05 Jun 2025, 12:24Jabulile he says he did but I don't know
As I mentioned call him he is a customer and you'll can get whatever information you'll need from him.
All I'm asking for is someone to call him not me
As I mentioned call him he is a customer and you'll can get whatever information you'll need from him.
All I'm asking for is someone to call him not me
AR
Arushna R's update05 Jun 2025, 12:24
Reviewer Update
Jabulile he says he did but I don't know
As I mentioned call him he is a customer and you'll can get whatever information you'll need from him.
All I'm asking for is someone to call him not me
As I mentioned call him he is a customer and you'll can get whatever information you'll need from him.
All I'm asking for is someone to call him not me
Discovery Bank's replyOfficial
05 Jun 2025, 12:33Hi Arusha,
As mentioned above, for security and verification purposes, he needs to reach out to us directly on social media so that we can verify him and contact him. Alternatively, he will need to contact our bankers directly.
Regards
Jabulile
As mentioned above, for security and verification purposes, he needs to reach out to us directly on social media so that we can verify him and contact him. Alternatively, he will need to contact our bankers directly.
Regards
Jabulile
Discovery Bank's reply05 Jun 2025, 12:33
Official
Hi Arusha,
As mentioned above, for security and verification purposes, he needs to reach out to us directly on social media so that we can verify him and contact him. Alternatively, he will need to contact our bankers directly.
Regards
Jabulile
As mentioned above, for security and verification purposes, he needs to reach out to us directly on social media so that we can verify him and contact him. Alternatively, he will need to contact our bankers directly.
Regards
Jabulile
AR
Arushna R's updateReviewer Update
05 Jun 2025, 12:51He is not good at social media and all that. He is old and gets confused.
Can you'll stop being difficult and call him. He is your client and is asking for help.
I am not with him so I can't do it
Where is customer service and the decree
I also was a discovery employee
Can you'll stop being difficult and call him. He is your client and is asking for help.
I am not with him so I can't do it
Where is customer service and the decree
I also was a discovery employee
AR
Arushna R's update05 Jun 2025, 12:51
Reviewer Update
He is not good at social media and all that. He is old and gets confused.
Can you'll stop being difficult and call him. He is your client and is asking for help.
I am not with him so I can't do it
Where is customer service and the decree
I also was a discovery employee
Can you'll stop being difficult and call him. He is your client and is asking for help.
I am not with him so I can't do it
Where is customer service and the decree
I also was a discovery employee
AR
Arushna R's updateReviewer Update
05 Jun 2025, 13:12Everytime he tries to call he gets automated response
He is feeling very helpless and doesn't have airtime.
Another thing is his cellphone number changed so no OTP can be sent.
Please call your client. It doesn't cost a reputable organization to call an elderly customer
Call him please
He is feeling very helpless and doesn't have airtime.
Another thing is his cellphone number changed so no OTP can be sent.
Please call your client. It doesn't cost a reputable organization to call an elderly customer
Call him please
AR
Arushna R's update05 Jun 2025, 13:12
Reviewer Update
Everytime he tries to call he gets automated response
He is feeling very helpless and doesn't have airtime.
Another thing is his cellphone number changed so no OTP can be sent.
Please call your client. It doesn't cost a reputable organization to call an elderly customer
Call him please
He is feeling very helpless and doesn't have airtime.
Another thing is his cellphone number changed so no OTP can be sent.
Please call your client. It doesn't cost a reputable organization to call an elderly customer
Call him please