Communication Lacking with regards to Forex Payments TO Discovery

I became a Discovery client in July 2022, and in September 2022, I received an email from my Uncles attorney’s requesting bank details for them to make a payment from the UK (Inheritance). I contacted Discovery Bank and asked if it was possible for money to be paid to my Discovery Account from the UK. I was told that this was possible. I then sent all the relevant documentation to the Attorney’s in the UK. Bank details, bank statements, etc.

On Monday the 23rd January 2023, I received an email that the Attorney’s were doing the electronic payments. On Monday evening I saw that there was a pending amount, and I called Discovery Bank to check if this was from the Attorney’s. It was confirmed that this was in fact from the UK, and I needed to wait until morning before I get a notification to release the money. Tuesday 24 January, I called Discovery Bank and was told that the money is still pending, and should be released in the next day or 2. 5 minutes after that call I got a message and an email telling me that the payment was rejected, and returned to sender. I called the call centre again and was told “Oh but you cannot have foreign currency paid to your transaction account, you have to open a GBP Forex Account for this payment.” Needless to say, I am extremely unhappy about this. Why was I not told about this in September last year? Now, I have to re-courier all my paperwork to the Attorney. I will incur the costs of the payment that needs to be redone, the courier, the time wasted. I am beyond furious, and beyond disappointed with Discovery Bank at the moment!