Communication has back slid

<p>Two incidences in one month. I am in the application process of Discovery Life where I found the communciation upfront was not that clear. But I have moved on from that I dont find it necessary to bring it up now. My concern right now is with Discovery Card, where I was contacted by a courier service saying my card would be delivered the following day. I explained that my DiscoveryCard is in my ****en name and my proof of residence is in my married name. I continued to explain that I will produce my proof of residence with both my ID's. The response I received was: "OK". Today the courier company arrived an hour later than scheduled, to which I had to step out of a meeting to collect, and then the delivery company refused to give me my card because I did not have my marriage certificate. I explain my conversation I had with his company on the phone and this delivery person said that I was advised incorrectly and refused to give me my card.</p> <p>Discovery Card, I have been with you for several years and I am now at the point where I do not want a new card. I also want to cancel my Discovery Miles (the payment structure of this changed from an annual fee to a month fee) and I am not satisfied with Discovery's overall communication of late. In the past, I was super impressed and comfortable with Discovery as the lines of communcation were fantastic. </p> <p>I will be paying my card off and closing this account. Maybe food for thought given your near future plans, Discovery.</p>