GH
Gary H
1 reviews | Active since Oct 2018
29 Dec 2023, 10:48
Come on Discovery!!
Called 13 times Spoke to 11 people 92 minutes on phone Problem transferred to another department Told to wait 24 hours for a response
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
30 Dec 2023, 15:15Hi Gary
Please elaborate on which department was assisting you with your query (Bank, Health, Insure, Invest, Life, Vitality)
Regards,
Yuvna
Please elaborate on which department was assisting you with your query (Bank, Health, Insure, Invest, Life, Vitality)
Regards,
Yuvna
Discovery Bank's reply30 Dec 2023, 15:15
Official
Hi Gary
Please elaborate on which department was assisting you with your query (Bank, Health, Insure, Invest, Life, Vitality)
Regards,
Yuvna
Please elaborate on which department was assisting you with your query (Bank, Health, Insure, Invest, Life, Vitality)
Regards,
Yuvna
GH
Gary H's updateReviewer Update
30 Dec 2023, 16:50It was the Banking section primarily but was transferred so many times and was promised support. My last response was wait 24 hours and now all is closed.
Beyond a joke.
Beyond a joke.
GH
Gary H's update30 Dec 2023, 16:50
Reviewer Update
It was the Banking section primarily but was transferred so many times and was promised support. My last response was wait 24 hours and now all is closed.
Beyond a joke.
Beyond a joke.
Discovery Bank's replyOfficial
02 Jan 2024, 07:00Please elaborate on your query so we can assist you further.
Discovery Bank's reply02 Jan 2024, 07:00
Official
Please elaborate on your query so we can assist you further.
GH
Gary H's updateReviewer Update
02 Jan 2024, 07:43I download the app
Login as new user
Response via sms: "The ID number you provided doesn't match what we have on record."
13 times I tried with same message and each time with a different person assisting me.
Called 13 times Spoke to 11 people 92 minutes on phone. Problem transferred to another department Told to wait 24 hours for a response. And still nothing.
AND NOW YOU ARE DOING EXACTLY WHAT ALL YOUR OTHER PEOPLE DID. JUST WASTE MY TIME.
Login as new user
Response via sms: "The ID number you provided doesn't match what we have on record."
13 times I tried with same message and each time with a different person assisting me.
Called 13 times Spoke to 11 people 92 minutes on phone. Problem transferred to another department Told to wait 24 hours for a response. And still nothing.
AND NOW YOU ARE DOING EXACTLY WHAT ALL YOUR OTHER PEOPLE DID. JUST WASTE MY TIME.
GH
Gary H's update02 Jan 2024, 07:43
Reviewer Update
I download the app
Login as new user
Response via sms: "The ID number you provided doesn't match what we have on record."
13 times I tried with same message and each time with a different person assisting me.
Called 13 times Spoke to 11 people 92 minutes on phone. Problem transferred to another department Told to wait 24 hours for a response. And still nothing.
AND NOW YOU ARE DOING EXACTLY WHAT ALL YOUR OTHER PEOPLE DID. JUST WASTE MY TIME.
Login as new user
Response via sms: "The ID number you provided doesn't match what we have on record."
13 times I tried with same message and each time with a different person assisting me.
Called 13 times Spoke to 11 people 92 minutes on phone. Problem transferred to another department Told to wait 24 hours for a response. And still nothing.
AND NOW YOU ARE DOING EXACTLY WHAT ALL YOUR OTHER PEOPLE DID. JUST WASTE MY TIME.