Cofnusing systems and lack of customer support

The most confusing accounts and total lack of customer care.

I just opened a transaction account (not realizing its linked to my credit card ) - confusing information . I moved my salary to be paid into this transaction account along with key debit orders.

So my salary shows as available (well into the +)- account has no overdraft facility . I get to the shops today - transactions declined . Transfers don't work etc. Without notice or communication they have loaded a credit block on my credit card (which has been paid every month) which also disables my transactions account. So I can't pay my credit card and can't access the money till I do???

A call to customer support - issue was escalated to management and I was promised a call back same day.

I'm left without means to support my family , pay my debit orders and no communication or feedback.