Closing of credit card

I have just called in and your consultant dropped the call on me after advising I am not owing anything, I asked her to cancel my credit card and she ended our call!

CANCEL THIS CREDIT CARD RIGHT NOW!!!!!!!!!!!!

This is by far the most disgusting company ever!

Account was settled in full and account closure was initiated on Friday as stated by Mpho.

This morning, I received the following email.

As at 22 August, your credit facility statement balance is R 442.52. A minimum payment of R 100.00 is due by 15 September

You are not closing this account because you insist on charging me interest of money that I did not borrow!

My account was settled early last week, why are you still charging me interest after account closure was initiated???

Today I received the following email.

Please advise how I’ve incurred this outstanding balance?? My balance was NIL, am I incurring interest on ZAR0 balance?

Account closure was finally instituted on the 18th, how is it possible to incur interest on a closed account? Am I paying account fees for a closed account?



Your settlement balance of R455.22 is only valid until 25 August 2023 and you need to settle the outstanding balance by this date. We’ll only close your account once you settle this balance.
If you don’t make payment by this date, we’ll need to recalculate a new settlement balance.

The account was not still active on Monday the 21st as I initiated closure for weeks now and you keep charging me interest.

Account closure was initiated on 18th, you advise the account is closed, why am I being charged further fees.

Give me a breakdown of how the R400 accumulated!!

Discovery continues charging me interest and refuses to close my account.

August fees have been paid already! My debit order goes off on the 15th every month. On the 17th I settled the account in full

I am approaching the ombudsman regarding this matter.

It’s pathetic that I keep paying the outstanding balance, you take your sweet time to close the account whilst charging me interest.

I hope the public reads this thread and doesn’t ever open a credit card with Discovery!

They are ************* with terrible business practices. This is an ongoing issue since March this year, because one would need to call their call Center to close the account, it never gets done

Discovery Bank: Please remember to pay R1071.82 by 21 Aug as promised.

Please remember to pay R1,071.82 by 21 Aug as promised.

Please remember to pay R1,071.82 by 21 Aug as promised.

Everyday I received these emails and text messages when my account was fully paid up & you charged me interest on this.

Please tell me how i accumulated R400 for a fully paid up account.

I have proof that I did not request settlement letters, I have been initiating account closure each and every time.

Here’s a call reference for one of your agents who ends the call when I ask to close the account, they state closure cannot be done unless it goes to a different department, only settlement letters can be sent
Your reference number for the call on 18 Aug at

17:56 is ***7.