Closing Discovery card
Why is it so difficult to close this card. I requested to close the card on the 7th of June and sent proof of payment (with amount requested) but I received an email back saying that I had an outstanding balance because Uber charged me after I had paid the previous amount. I paid the amount as per suggestion of call agent on 12 June. Now I'm being charged and sent invoices with charges and interest. I want to close the card. I've paid all amounts requested, why is it so difficult to close this card???
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Discovery Bank's replyOfficial
15 Jul 2019, 10:29Hi Derwin N
The reason we weren’t able to close your Discovery Card account is due to the Uber transactions.
As per the Close Account form you signed, it does confirm you are liable for any transactions done on this account before or after account is closed, therefore you need to cancel any debit orders or subscriptions.
However, I have Closed your Discovery card account and emailed you confirmation of closure.
Regards
Jaco
The reason we weren’t able to close your Discovery Card account is due to the Uber transactions.
As per the Close Account form you signed, it does confirm you are liable for any transactions done on this account before or after account is closed, therefore you need to cancel any debit orders or subscriptions.
However, I have Closed your Discovery card account and emailed you confirmation of closure.
Regards
Jaco
Discovery Bank's reply15 Jul 2019, 10:29
Official
Hi Derwin N
The reason we weren’t able to close your Discovery Card account is due to the Uber transactions.
As per the Close Account form you signed, it does confirm you are liable for any transactions done on this account before or after account is closed, therefore you need to cancel any debit orders or subscriptions.
However, I have Closed your Discovery card account and emailed you confirmation of closure.
Regards
Jaco
The reason we weren’t able to close your Discovery Card account is due to the Uber transactions.
As per the Close Account form you signed, it does confirm you are liable for any transactions done on this account before or after account is closed, therefore you need to cancel any debit orders or subscriptions.
However, I have Closed your Discovery card account and emailed you confirmation of closure.
Regards
Jaco