1 reviews | Active since Sept 2018
Closing Credit Card
I called On Thursday morning to cancel my credit card. The client support banker was incredibly helpful and professional. I was told I would receive an email with the settlement amount. This was meant to take 1 - 2 days at most. It is now Monday evening. I have received five calls from Discovery (which I couldn't answer because I was at work). I then received an email to cancel my account online. This was not told to me last week. I then logged in online, and get a "Get initial settlement quote: A technical error has occurred, please try again later" when I select close account.
This shouldn't be so hard and the info shouldn't be so inconsistent.
I just want to close and settle my credit card!
Please contact me by email: ***.
Im sorry to hear about the experience you have experienced regarding your account closure.
I would like to help you with your account closure request. to ensure that we resolve this error as a matter of urgency, please could you send us a screenshot of the error you are experiencing when clicking on the close account button.
Please send this screenshot to the email address clientdocuments @ discovery.bank.
Once recieved, i will escalate this query with our account closure team and have them assist us accordingly.
Kindly awaiting your response.
Regards
Girshwin
Im sorry to hear about the experience you have experienced regarding your account closure.
I would like to help you with your account closure request. to ensure that we resolve this error as a matter of urgency, please could you send us a screenshot of the error you are experiencing when clicking on the close account button.
Please send this screenshot to the email address clientdocuments @ discovery.bank.
Once recieved, i will escalate this query with our account closure team and have them assist us accordingly.
Kindly awaiting your response.
Regards
Girshwin