BE
Bridget E

1 reviews | Active since Mar 2009

17 Oct 2023, 14:17

Closed Paid up Bank, but receiving threatening emails and texts that I owe money??????

It seems there is NO getting away from Discovery Bank. Lets follow the process I followed to get a way from Discovery Bank. 1. I called to ask for process to close my bank account; 2. I received a settlement letter, which i paid; 3. Called repeatedly to get acknowledgement that settlement has been received and we can move to paid up and close status; 3. Waited the 8 working days period; 4. Received written confirmation of paid up status and close of accounts (3 Oct) Now i am being inundated with emails and text messages claiming I owe Discovery (17Oct) R1,209.27 - heaven forbid trying to call and get someone to assist, the call center tells you that they will transfer you and then cut the call. I am hesitant to click on any email links for fear of phishing. How, can I owe anything when i used their settlement value to pay up the balance, and requested closure. There has been no transactions on my part, and since 3 Oct this account should be closed. Call me Discovery, the service I have received is reprehensible - and I would like to cut all ties with immediate effect. WHY AM I RECEIVING THREATENING EMAILS AND TEXTS?

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Replies (1)
Discovery Bank
Discovery Bank's reply18 Oct 2023, 11:11
Official
Hi Bridget 

Please pardon my delayed response, I see your account closure is with our product operations team who is obtaining the approval for the fee reversal for the stated amount, I will be calling you to confirm once this closure is completed. 

Regards, 
Palehelo