MW
Michael W

1 reviews | Active since May 2014

11 Aug 2015, 09:05

Closed account but still get billed.

I contacted Discovery card division on the 2nd July to find out what my outstanding balance was so that I could pay and close my account.. I was told that my balance was approximately R9,7000, but in order to close it I must pay R9,890.49.<br> I paid this amount on the day and e mailed the EFT with a note saying please close the account.<br> A few days later I get an SMS saying I still owe R32.14, annoyed about this, as I was told my settlement was R9,890.49 to close the account I paid the R32.14.<br> I now get another sms yesterday and a statement saying that I owe another R65.44.<br> I have even received a confirmation email back from them with my mail attached with the receipt of payment and the mail asking to close the account. I am mad and am considering closing all my policies with Discovery because of this, even though this is a small amount this is not right

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Replies (1)
Discovery Bank
Discovery Bank's reply11 Aug 2015, 11:28
Official
Hello mwykerd123,

Thank you for your comments and for bringing this matter to our attention.

As we discussed this morning, once we receive the completed closure form, we will facilitate the closure of your DiscoveryCard account immediately.

Thank you for your kind understanding and patience while we resolve this matter.

Your reference number is - ***.


Regards,

Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za