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LL
Livhuwani L

1 reviews | Active since Jul 2023

31 Jul 2023, 14:04

Closed account

I'm very disappointed with this bank my account is closed they said they will call me it's been 3 weeks now with no call I tried to call them several times with no help I want my account to be open again I'm tired of calling them Everytime with no help

0
Replies (13)
Discovery Bank
Discovery Bank's reply31 Jul 2023, 16:02
Official
Hi Livhuwani

We apologize for the experience that you have received from us. 

We have further looked into your query, and got in contact with the investigating team. The investigator who is currently working on your case will reach out to you to provide you with feedback regarding your query. The query is a sensitive matter, so we are unable to provide any further details. 

Best regards,
Mpho 


LL
Livhuwani L's update31 Jul 2023, 16:22
Reviewer Update
Ok I will wait for the feedback
LL
Livhuwani L's update01 Aug 2023, 08:42
Reviewer Update
There's no feedback I'm still waiting
Discovery Bank
Discovery Bank's reply02 Aug 2023, 16:01
Official
Hey Livhuwani

We apologise that our investigators from the ***** team have not provided you with the relevant information. 

I have reached out to them, I will provide you with feedback soonest. 

Best regards,
Mpho
LL
Livhuwani L's update02 Aug 2023, 16:03
Reviewer Update
It's been so long 3 weeks now😟
Discovery Bank
Discovery Bank's reply07 Aug 2023, 14:08
Official
Hi Livhuwani 

Please try to activate your card on your Discovery Bank app, the team advised that they removed the lock. 

Best regards,
Mpho 
LL
Livhuwani L's update07 Aug 2023, 14:29
Reviewer Update
I tried with no luck they card still locked
LL
Livhuwani L's update07 Aug 2023, 14:57
Reviewer Update
I mean tried to activate my card but my card is still locked
LL
Livhuwani L's update07 Aug 2023, 17:22
Reviewer Update
It's like you are busy playing with my mind I tried to call the bank they said they will call back still nothing I didn't receive any call and my is still closed why are you giving me false hope my heart is broken 💔😟😟
LL
Livhuwani L's update08 Aug 2023, 09:09
Reviewer Update
I'm tired of calling this bank everyday I have to buy airtime to call the bank and they will tell you that they will call you and they never call back it's not good to play with people mind 😟😟 I want my account to be open again but it seems like it's a joke for them 😞
Discovery Bank
Discovery Bank's reply08 Aug 2023, 13:47
Official
Hi Livhuwani 

Unfortunately due to the lock that is on your account, we cannot discuss the query. We really do apologise for your experience with us, the team will contact you though once the investigation is complete. 

We will have to close the case, and you would need to contact the ***** team directly on ***. 

Best regards,
Mpho
LL
Livhuwani L's update08 Aug 2023, 13:49
Reviewer Update
My account is open I'm happy
Discovery Bank
Discovery Bank's reply10 Aug 2023, 13:48
Official
Hi Livhuwani

Thanks for letting us know, we are glad the investigation has ben completed and your account is active again. 

Best regards,
Mpho