Close ur account and return my funds ur service is ****

The discovery bank account that I was using it's been locked, when I inquire about why they told me they opened a ***** case because it has money in and out they said I must send the documents which they didn't specify that what documents is that, then I sent the proof of payment screenshot of binance now I called needing a clarification on what documents are also needed as I see no further communication since morning, then the call center agent with attitude says what documents was I sending and that's bull ****