LH
Leo-Martyn Heymans

1 reviews | Active since Feb 2014

22 Nov 2021, 08:32

Cheated out of 10,000 Discovery Miles

When you refer someone to Discovery bank you receive 5000 discovery miles. That is what it says on their website… I convinced two members to join Discovery bank. Gave them my referral code. Expected to receive a total of 10000 discovery miles. Got denied because of a technicality.

Discovery cheated me out of 10000 discovery miles. I wanted to use it for electricity to alleviate some of the financial strain of lockdown.

Their response was that even though I went through all the effort to convince the members to join I will not receive the miles, the technicality came in with the first member because we had to use the call center to take us through the process to open an account because firstly I am not a discovery expert and because someone help us the referral does not count. That is a pathetic reason I still referred the member!

The second member accidentally signed up for the wrong account and had to change to another account and because they had to phone in to go through the process, because of that the referral does not count. Again I still referred the member to your bank!

Now tell me how do you expect people to convince others and give referrals because it is after all an insensitive to make use of your clients to get more clients. Because of this you will not see me talk or promote Discovery bank ever again! In fact I will make a point of it to discourage people to join. I am disgusted in Discovery Bank, they undermine their own clients. WATCH OUT!

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Replies (5)
Discovery Bank
Discovery Bank's reply22 Nov 2021, 09:35
Official
Good day Leo-Martyn

Thank you for reaching out.

So sorry to hear about your recent experience with the Friend Referral Reward.

For both clients did they enter your Friend Referral code, and which accounts where opened.

The reason why I ask these questions is because clients who open a pay as you transact Transactional Account doesn't qualify for the benefit.

Kind regards
Nicolene


LH
Leo-Martyn Heymans's update22 Nov 2021, 12:40
Reviewer Update
Both have Transaction accounts. R120 account.
LH
Leo-Martyn Heymans's update22 Nov 2021, 12:41
Reviewer Update
White with Gold bank card.
LH
Leo-Martyn Heymans's update25 Nov 2021, 13:21
Reviewer Update
Why am I not receiving a response Nicolene?
Discovery Bank
Discovery Bank's reply03 Dec 2021, 09:01
Official
I completely understand your frustration.

With the first client since the call center assisted with the opening of the account the Discovery Miles won't be allocated and for the second client since a non qualifying account was opened at first, Discovery Miles can't be allocated.

I wish I could give you beter feedback but this is the terms and conditions we received and there isn't a way for me to go above this.

But if you like to try it again, I'd love to assist you every step of the way to ensure the same thing doesn't happen again.

Kind regards
Nicolene