RM
Rosalia M
1 reviews | Active since Mar 2009
05 Mar 2019, 16:59
Charges continue on a cancelled credit card
I phoned Discovery on 4 February to cancel my Discovery Card. The call center agent confirmed that the card had been closed, and that she would email me as she said I ‘had to pay’ the R90 card fee for the month, which I disputed as I was cancelling the card. Today, I get a rude message from DiscoveryCard telling me I now owe them R180!!!’ I never got an email confirming the card was cancelled, and the call center agent said it was confirmed. Beware people, Discovery Card will charge you even if you have officially cancelled your credit card.
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Replies (2)RM
Rosalia M's updateReviewer Update
22 Mar 2019, 11:16So now after NOT KEEPING YOUR PROMISE, NOT REPLYING TO AN EMAIL and my request to REINSTATE the card,
I find you have HANDED ME OVER TO GLA, the worst bunch of ****** on the planet, for an amount of R180, BEING 100% YOUR CHARGES and actually YOU NOW OWE ME MONEY.
You also failed to honour my request to KEEP ALL CORRESPONDENCE IN WRITING and now look where you are. You have effectively committed ***** and contravened the NCA. Those charges are YOURS.
RM
Rosalia M's update22 Mar 2019, 11:16
Reviewer Update
So now after NOT KEEPING YOUR PROMISE, NOT REPLYING TO AN EMAIL and my request to REINSTATE the card,
I find you have HANDED ME OVER TO GLA, the worst bunch of ****** on the planet, for an amount of R180, BEING 100% YOUR CHARGES and actually YOU NOW OWE ME MONEY.
You also failed to honour my request to KEEP ALL CORRESPONDENCE IN WRITING and now look where you are. You have effectively committed ***** and contravened the NCA. Those charges are YOURS.
RM
Rosalia M's updateReviewer Update
22 Mar 2019, 11:37And now I’ve used up 20 minutes of air time holding for Chris Jones or someone from his office to address this. But nobody seems to be in today and there is non voice mail option so guess what, as a client you have to just sit and wait on hold for over 5 minutes till you realize you actually have to phone back. Nobody at switchboard comes back to you. So now who pays for my airtime as well?
Really this is just not up to scratch for a company such as yours
RM
Rosalia M's update22 Mar 2019, 11:37
Reviewer Update
And now I’ve used up 20 minutes of air time holding for Chris Jones or someone from his office to address this. But nobody seems to be in today and there is non voice mail option so guess what, as a client you have to just sit and wait on hold for over 5 minutes till you realize you actually have to phone back. Nobody at switchboard comes back to you. So now who pays for my airtime as well?
Really this is just not up to scratch for a company such as yours