Charged Annual and monthly Fees....

Please explain how you can charge an annual fee in August and then start charging monthly fees in February.<br> It is not very ethical to charge a customer twice for not actually delivering any service. <br> Apologising and saying just be patient and wait for a prorata reversal of the fees you were charged for, is not acceptable.<br> You have also sneaked in an increase in fees by moving to a monthly fee.<br> Your ********* behavior is noted!<br>