Changing personal details for Credit card IMPOSSIBLE
<p>I have over the last couple of months tried to call on numerous occasions to update my personal details. To do this I need to enter an OTP that is sent to my Cellphone. Joke is that I no longer have that Cellphone number and that is exactly what I would like to update so that I can retrieve my pin.</p> <p> </p> <p>There are no options on the helpline to update details. Agents tell me to go to an ATM but I dont have a PIN!! To get the pin I need you to have my correct cellphone number. Other than that I am constantly told to phone another number withing Discovery, or another time. Conclusion... I have not used my Credit card in almost a year and I am loosing Discovery points and benefits because of it... making this a real sour partnership. Sadly same issue with getting Life policy details updated.</p> <p> </p> <p>Seriously please get someone to call me because I am tired of calling you and getting no service. Next call will be to change to a provider that cares as much about customer service as you do about getting new clients.</p>
Hello desiree-venter
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Discovery Card Team
Hello desiree-venter
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Discovery Card Team
Thank you very much for getting an agent to contact me to have the details updated.
I still do recommend that you review the facilities available to update personal details by yourself and making the call centre options more varied.
Thanks again.
Thank you very much for getting an agent to contact me to have the details updated.
I still do recommend that you review the facilities available to update personal details by yourself and making the call centre options more varied.
Thanks again.
