1 reviews | Active since Aug 2010
Change of Phone Number seems near IMPOSSIBLE
I have been struggling to resolve a seemingly simple change of phone number, but to no avail.
I have spoken to countless operators, all of which are referring me to a technical department, or something similar, that would phone me back, but that has not happened as of yet.
After reading the reviews on hellopeter.com, I am becoming increasingly reluctant to change to Discovery Bank, as some of the issues I am experiencing, I am reading about on the website.
The only thing that I want to achieve, is to change my phone number, so that I can reset my details, and receive OTP's, but that is proving near impossible to achieve. That is once you get hold of an operator after navigating their endless button pressing when you first call them.
I am seriously wondering whether the change would be for the better.
Thank you for bringing your concern to our attention and please accept our apologies for any inconvenience caused in this regard.
we are looking into your query and we will provide you with feedback shortly.
Regards
Sibongile
Thank you for bringing your concern to our attention and please accept our apologies for any inconvenience caused in this regard.
we are looking into your query and we will provide you with feedback shortly.
Regards
Sibongile
As requested, I have taken screenshots of my dilemma before I found out what the real situation is. I was promised that somebody would log an incident and get back to me when I can then proceed to apply for a bank account. I didn't even get feedback on whether the incident has been logged, progress on logged incident, absolutely nothing!!!
Guess what, nobody has even attempted to call or email me with the information provided, it is becoming more evident that this whole endeavor is a waste of precious time.
As requested, I have taken screenshots of my dilemma before I found out what the real situation is. I was promised that somebody would log an incident and get back to me when I can then proceed to apply for a bank account. I didn't even get feedback on whether the incident has been logged, progress on logged incident, absolutely nothing!!!
Guess what, nobody has even attempted to call or email me with the information provided, it is becoming more evident that this whole endeavor is a waste of precious time.