Catch22

For many years I've had a credit card with this bank with a debit order coming off every month. There were never ever issues. All of a sudden in September last year my account got locked due to FICA forms I need to fill out and send to them. I did what was asked yet two months later I was still getting calls from them for the account not being paid (they stopped the debit orders). They never unlocked it after receiving my forms. I have tried everything to get this account unlocked. I was getting calls daily from a new person each day (still now getting calls) and it became extremely frustrating explaining the situation to them. The first time I was asked to email the forms, then four months later I was asked to upload them to the website. It turns out they found my original email of the forms being sent but someone on their side did not do what they were supposed to with them. They are trying to get me to pay the minimum due, yet on four occasions now I have attempted to settle the full amount to bring the account to zero, so I can stop getting phone calls going forward and to protect my good credit record. I have even done the transfers while being on the phone with them, yet each time the all the money gets returned into my account. I have tried every possible solution including uploading the forms to the website (doing their job for them) and setting up a new debit order. It has turned out to be an impossible task paying this account, all while Im getting penalties for non payment and being threatened with legal action. I have never ever experienced such incompetence with a bank. I cannot pay this account if the account is locked. Unlock the account so that the money I pay you does not get returned!!! I am sick and tired of explaining the same story to so many people I speak to. Everyone I speak to does not come up with a solution to something I consider your problem. I did not lock the account. You did!! I am trying to pay everything, but it seems like you dont want my money. To the person who reads this from the bank, please provide me with a contact number or email address I can contact that can actually sort this out. Once this is sorted, no doubt I will close my account, never to return. It was easier paying accounts in the 1980s than it is now with this bank. Its supposed to be easier these days with technology, yet its turning out to be so complicated. I feel like Im in a twilight zone. You wont stop calling me for money yet will not take my money. For a bank, your systems are seriously flawed. Every person that calls me, opens with "These calls are recorded for quality purposes". I sincerely doubt anyone listens to those recordings, or they aren't recorded at all, because some of my phone calls should have gotten attention by now. You try speak to 50 robots that offer no solution and see how friendly you are at the end of the day.