Cash back not given & very poor support

<p>Its been well over a month since I detected that discovery was not paying me cash back for Incredible Connection purchases. I have made at least 3 calls to discovery and although they have admited to owing the money, they keep promissing to rectify the matter and call me back but they never call back, and I've not received the money. In the meantime they are debiting my bank account for monies not owed to them and there is over R1800 in cash back owed to me. I have spoken to a manager name Ndibhuho, he stated the matter was handled very poorly and he didn't believe that such a simple query has taken so long to resolve. However Ndibhuho went on to promise that my account would be credited by latest end of Tusday 29 Nov 2016, he also promissed to keep me updated with a follow up phone call. The promissed date has long passed and my card has still not been credited nor have I received the promissed call. This is poor and unacceptable service.</p>