Cash Back and Miles hoax

You know when they say first impressions count and quoting Maya Angelou “"When someone shows you who they are, believe them the first time." I should have taken heed of this advice. Let’s just put aside the fact that I didn’t get my card on time and had to call in to check on the status of the delivery of the card because the courier guy apparently had not loaded my proof of address on the system. And that I couldn’t use my card overseas because when I called in to change my OTP method the consultant just decided to forward my call to the ***** department only to hold for 10 mins before I hung up with no call -back. Also this isn’t about the time my EFT reflect a day after the due date on the statement so I got barged a hefty interest charge Even Though I had set up a debit order to collect the minimum due amount if I had not paid into the account a few days prior to the due date but the debit order never took place. No this is about their cash back and miles policy. the aim of getting this credit card was to take advantage of their miles and cash back benefits. I already had a credit card from another vendor that provides great service. Needless to say I will be cancelling this credit card as soon as the year is up because of those hefty yearly fees.

Back to the issue at hand. I booked a Contiki tour online coveting to receive cash back and miles neither of which I received. Prior to the booking, I had called in to find out the proper process of making the booking in order to receive these benefits. Before calling in, I had received received a quote from the travel agency hat said that I would receive the miles if I provided them my Vitality number. However, when I called in, the consultant informed me that “Contiki” HAS TO REFLECT ON MY ACCOUNT STATEMENT otherwise there is a chance that I won’t receive the cash back and miles. So I went and informed the travel agency that I would be booking the Contiki tour on my own. I then went on and booked the tour on my own on the Contiki website. I made my final payment at the end of May. Since then, it has been back and fourth with Discovery. When I first reached it to them, they told me that the cash back and miles would reflect 4 weeks after my final payment. I then waited for four weeks and still got nothing. I reached out to them after those four weeks and they proceeded to give me a form to complete. This form was never mentioned to me prior to this time. So I completed the form and provided hem with proof that my Contiki payments were completed in May. So I waited and then followed up with them. They then told me that they had reached out to Contiki for the invoice and that they were currently waiting to hear back from them. This is now mid July. Finally I got a response towards the end of July with just a one liner telling me that I didn’t qualify for cash back and miles for the tour. That’s it! No explanation whatsoever.

I called in for an explanation. Only to be put on hold and again, never got a call back even though I had requested them to call back in the event that I ran out of airtime. Who wants to spend their airtime on hold with Discovery when they can call their loved ones. I finally received a response to my email a few days ago saying that I didn’t qualify for he cash back and miles rewards because I didn’t use an agent. Are you kidding me???