***** Case Unresolved! Passing the buck…

I’m extremely disappointed and frustrated with the help I have received from Discovery Bank! I logged a ***** case telephonically on the 21st November 2024 and received a reference number and was given a turnaround time of 72 hours. I logged the case while the incident was taking place and explained this to the consultant on the phone. If Discovery had acted with any sense of urgency I would have gotten my money back. Instead, we are now 2 months later and whenever I try call the ***** department, I spend over an hour trying to get through and then get transferred 5 times if I’m lucky,before I get the same bull**** feedback saying they have sent an email to Capitec and are awaiting feedback. Talk about passing the buck! I have sent numerous emails to which no one ever bothers to reply. Sending an email to Capitec in my opinion is just not good enough and more effort should have been put in to this matter, if a response was not received to your email request then surely you should pick up the phone? As a customer I expect my bank to protect my money and in this case if they cannot get it back which obviously after 2 months it’s long gone, they should be liasing with myself and SAPS to track down these individuals so they can be arrested.

Is this the type of service I should expect from Discovery Bank?😡