***** case not being handled
I had a ***** case on my account in January and have not heard anything again after the investigation. I have held the line, the last time being 50 minutes without any answer. I have sent countless emails. Discovery, you seem to be a good bank, but the current service I am experiencing is appalling.
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Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
09 Aug 2024, 18:16Hi Francois,
Thank you for reaching out to us.
Please accept this as a formal apology for your frustrating experience regarding this case. This is not the level of service we strive to provide to our clients.
I am investigating the case with our ***** team and I will provide you with feedback as soon as possible.
Regards,
Jabulile
Thank you for reaching out to us.
Please accept this as a formal apology for your frustrating experience regarding this case. This is not the level of service we strive to provide to our clients.
I am investigating the case with our ***** team and I will provide you with feedback as soon as possible.
Regards,
Jabulile
Best regards,
Discovery Bank's reply09 Aug 2024, 18:16
Official
Hi Francois,
Thank you for reaching out to us.
Please accept this as a formal apology for your frustrating experience regarding this case. This is not the level of service we strive to provide to our clients.
I am investigating the case with our ***** team and I will provide you with feedback as soon as possible.
Regards,
Jabulile
Thank you for reaching out to us.
Please accept this as a formal apology for your frustrating experience regarding this case. This is not the level of service we strive to provide to our clients.
I am investigating the case with our ***** team and I will provide you with feedback as soon as possible.
Regards,
Jabulile
Best regards,
Discovery Bank's replyOfficial
09 Aug 2024, 18:43Hi Francois,
Our ***** team have advised that the case is currently with the investigators. Please confirm if you have responded with the required documents to the email that was sent to you on the 15th of March 2024.
The case has also been escalated with the assigned investigator, for them to reach out to you.
Regards,
Jabulile
Our ***** team have advised that the case is currently with the investigators. Please confirm if you have responded with the required documents to the email that was sent to you on the 15th of March 2024.
The case has also been escalated with the assigned investigator, for them to reach out to you.
Regards,
Jabulile
Best regards,
Discovery Bank's reply09 Aug 2024, 18:43
Official
Hi Francois,
Our ***** team have advised that the case is currently with the investigators. Please confirm if you have responded with the required documents to the email that was sent to you on the 15th of March 2024.
The case has also been escalated with the assigned investigator, for them to reach out to you.
Regards,
Jabulile
Our ***** team have advised that the case is currently with the investigators. Please confirm if you have responded with the required documents to the email that was sent to you on the 15th of March 2024.
The case has also been escalated with the assigned investigator, for them to reach out to you.
Regards,
Jabulile
Best regards,
's updateReviewer Update
19 Aug 2024, 11:45Good day Jabulile,
Yes, I responded soon after the request came. It has now been 5 months and I have asked countless times. Do you know what the status is and when I will receive an answer?
Kind regards,
+***8 (My contact number)
Yes, I responded soon after the request came. It has now been 5 months and I have asked countless times. Do you know what the status is and when I will receive an answer?
Kind regards,
+***8 (My contact number)
's update19 Aug 2024, 11:45
Reviewer Update
Good day Jabulile,
Yes, I responded soon after the request came. It has now been 5 months and I have asked countless times. Do you know what the status is and when I will receive an answer?
Kind regards,
+***8 (My contact number)
Yes, I responded soon after the request came. It has now been 5 months and I have asked countless times. Do you know what the status is and when I will receive an answer?
Kind regards,
+***8 (My contact number)
's updateReviewer Update
30 Sept 2024, 09:01Good day Jabulile,
How are you? What is the current status of this investigation? It has now been 8 months. Happy to hear from you.
Kind regards,
How are you? What is the current status of this investigation? It has now been 8 months. Happy to hear from you.
Kind regards,
's update30 Sept 2024, 09:01
Reviewer Update
Good day Jabulile,
How are you? What is the current status of this investigation? It has now been 8 months. Happy to hear from you.
Kind regards,
How are you? What is the current status of this investigation? It has now been 8 months. Happy to hear from you.
Kind regards,