***** Case Disgusting Customer Service

On 21 November 2025, I was de*****ed R23000 on my Discovery Black Credit Card. I immediately attempted to contact the bank telephonically which was near impossible as no one answered my call.

It took almost 45 minutes to lodge the case with them as there was zero sense of urgency or empathy. None of the consultants I spoke with even seemed interested in the the fact that such a sum of money was stollen from my account.

Subsequently I have made endless attempts to get feedback without any success. I have been promised countless times that I will be called back which never happens.

I also have an account with FNB when a similar instance occurred a year ago my refund occurred within 48 hours & their service was amazing.

Sadly the service at Discovery Bank is absolutely appalling.