SM
SARA M
1 reviews | Active since Jun 2013
31 Aug 2026, 14:44
CASE #[***1]
I reported the payment of R12 0000 that I suspected to be *****ulent to Discovery Bank so they can help with the reversal.
This was a payment to ABSA bank account which I later manage to resolve. and Discovery confirmed that the matter has been resolved
Since then the payment is still Frozen by ABSA , I have been calling ABSA bank pleading that I need my refund urgently , they are not assisting me sending me back to Discovery, discovery bank is sending me back to ABSA. It's been a back and forths situation for 3 weeks.
Please resolve this within 48 hours or i will be forced to escalate this matter to the public protector. This is such a huge inconvinience
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Discovery Bank's replyOfficial
31 Aug 2026, 15:10Hi SARA.
We apologize for the inconvenience and frustration caused by this matter.
We understand your concerns and the difficulties you have experienced while trying to resolve this matter.
We will follow up with the relevant team to investigate the matter. Once we have received feedback, we will provide you with an update as soon as possible.
Kind regards,
The Discovery Bank Team
We apologize for the inconvenience and frustration caused by this matter.
We understand your concerns and the difficulties you have experienced while trying to resolve this matter.
We will follow up with the relevant team to investigate the matter. Once we have received feedback, we will provide you with an update as soon as possible.
Kind regards,
The Discovery Bank Team
Discovery Bank's reply31 Aug 2026, 15:10
Official
Hi SARA.
We apologize for the inconvenience and frustration caused by this matter.
We understand your concerns and the difficulties you have experienced while trying to resolve this matter.
We will follow up with the relevant team to investigate the matter. Once we have received feedback, we will provide you with an update as soon as possible.
Kind regards,
The Discovery Bank Team
We apologize for the inconvenience and frustration caused by this matter.
We understand your concerns and the difficulties you have experienced while trying to resolve this matter.
We will follow up with the relevant team to investigate the matter. Once we have received feedback, we will provide you with an update as soon as possible.
Kind regards,
The Discovery Bank Team