Cares 0 about POPIA

Ive been an advocate for discovery for years and today I stand with those unhappy customers, ive loged a missing payment case with discovery bank 10 days ago and today im told to ask the person whom ive sent the money to send me their bank statement , what is that, what happened to POPIA?

are you guys even normal, i expected high quality support from you but you clearly not what i though you were